what are the shipping costs?
The cost of postage and handling for homewares within Australia varies widely depending on the size and weight of the items your order. To see what your shipping will be, simply add the items to your cart, scroll down and you will see the Postage Calculator. Just enter your postcode and click the little update button and the postage cost will appear. In some cases, for rural postcodes, if your order needs to be packed in multiple packages or is otherwise unusually bulky, our online postage calculator may not be able to accurately calculate your shipping charges. These instances are rare but should this arise, we will get in touch with you to let you know. If you have any queries about freight charges, please don't hesitate to get in contact with us on 02 9146 4720.
Australia Post deliveries
We use Australia Post's tracked parcel system for a secure and reliable service on all parcels less than 100cm in length. If you aren't home when Australia Post attempt to deliver, they will leave a card and take your items to your local post office for you to collect.
Many of our doormats, furniture and items over 100cm long are sent with a courier. Please do let us know if it is ok for the courier to leave the parcel in a safe place out of the weather if you are not home. If you are not home and you have not given authority to leave the parcel, you will have to contact the carrier to organise a redelivery. This may incur an additional fee to you depending on the courier. Note that couriers can deliver to any street address in Australia so you are welcome to put a work address or that of your local post office if you are in a very rural location.
What about international and remote location shipping
Our shipping calculator will only calculate postage within Australia and for regular post only (not Express Post). If you require Express Post, please contact us to find out what the additional charges will be and to arrange payment.
Unfortunately we cannot ship our doormats overseas due to the high postage costs.
what forms of payment do you accept?
We use PayPal to securely process all our online transactions and offer you buyer protection. This means you can pay with either your PayPal account or with your Visa or Mastercard. Unfortunately we cannot accept Amex. You are welcome to call us and pay over the phone if you prefer.
Orders are despatched on receipt of payment.
Returns, refunds, exchanges
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us within 10 days to discuss an exchange or refund*. (*Sale items and custom made items are excluded from this unless they arrive faulty or damaged.)
However, please choose your items carefully as return postage is at the buyer's expense for change of mind. Returned items must be in unused, brand new, saleable condition, in the original packaging with all tags attached. Please ship in protective packaging as goods damaged in return shipping will not be refunded.
Damaged or faulty products
We check all items before shipping but if you should receive an item that is faulty, damaged or not as described, we will offer a full refund or replacement item. Please contact us within 10 days to discuss.
We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging as goods damaged in return shipping will not be refunded.
Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs, or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.